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Online Order Policies

PAYMENT TERMS

Terms of sale are Net 30 (with approved credit), check, wire transfer or credit card (Visa, MasterCard or American Express). For those wishing to apply for Net 30 credit, please contact a sales representative to get a credit application and assist in starting a net account. There is a minimum order amount of $250.

SHIPPING

All in-stock orders are shipped FOB Olathe, KS. via our UPS or LTL carrier with charges added to your invoice. Customers can request shipping by other methods on their own accounts, but they would be responsible for any claims or issues with their carrier. Please inquire about these options with your sales representative. Customer is responsible for all freight charges for unaccepted or refused delivery of shipments. Any additional charges for exportation would be the responsibility of the customer. This would include, but is not limited to duties, taxes, and brokerage charges.

DAMAGE OR CLAIMS

Damaged and missing items need to be illustrated on the carrier’s delivery receipt and reported to Satellite Engineering Group immediately upon receipt.

Due to the fragile nature of some of our products (satellite antennas and receivers), the shipments should be opened and thoroughly inspected upon receipt and checked for any possible concealed damage. If damage has occurred, please note on the shipping document and contact Satellite Engineering Group immediately.

RETURN POLICY

A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact Satellite Engineering Group Customer Service Desk (800)932-1555 x6009 to obtain a return authorization. The customer could be subject to a restock charge and may be responsible for shipping expenses. RMA numbers are valid for 30 days.

Privacy Policy and Terms Of Access

TVC Communications (“TVC”), a division of WESCO Distribution, Inc. operates this website (the “Website”) for the primary purpose of providing for the sale of broadband and data communications and other products and services direct to you the customer. TVC respects your privacy and we want you to be confident in sharing your information with us. We are committed to complying with applicable laws relating to the collection, use and disclosure of personal information. This policy applies to the online collection of information at this website. This privacy notice is designed to inform you of the types of information we collect from our customers, how we use that information, and the circumstances under which we will share it with third parties. Please read this privacy policy - it governs our use of your personal information, and by submitting any such information you agree to its terms and other terms as part of a legal agreement with TVC.

PERSONAL INFORMATION

All information that is gathered by this site is held confidential, whether obtained actively or passively. Passive information typically includes your domain name (the site after the @ in your e-mail address). It may also contain additional information. The amount of information sent depends on the settings you have on your web browser; please refer to your browser to learn what information it sends. There are several places where information is actively gathered. When requesting a catalog, the information is used for shipping the catalog or other information that you requested. When placing an order the information is used for billing and shipping. There are times that requests are made for specific catalog information or sample products. Sometimes this information is sent from the manufacturer by our request. We use the information we automatically receive from your web browser, and the information generated by cookies, to see which pages you visit within our Website, which websites you visited before coming to ours, and which website you visit after you leave. TVC can then develop statistics that are helpful to understanding how our Website is used, and how we can continue to improve it to provide a better experience to you, our customer. The personal information you send us is typically used to respond to your inquiries, to process your orders or to allow you to access specific account information.

COOKIES

We may actively obtain site usage information about you by installing a “cookie” on the device utilized to access our Website. Cookies are computer-generated, unique identifiers. By providing each user a unique identifier, we are able to recognize repeat visitors and compile data on how our site is used. Your device can be specially configured to reject cookies; please refer to your browser for more information. Our cookies generate only limited information as described in this notice and do not tell us where you go on the Internet.

ON-LINE ORDERING INFORMATION

Any information used when placing an order is only used to process the order. All personal information and credit card information uses an SSL (secure socket layer) connection and is handled pursuant to PCI compliance standards. This is to protect your personal and credit card information. We also collect personal information you submit during the registration process of our Website. If you e-mail us, you are voluntarily releasing information to us. We may have collected similar information from you in the past during pervious transactions. We will use that historic information in accordance with this privacy policy. By using our Website you are consenting to our continued use of any such information. Contact us if you have questions about your personal information at sales@tvcinc.com.

OUTSIDE LINKS ON THIS SITE

For your convenience, this Website contains hyperlinks to other websites outside TVC. While TVC has adopted this privacy policy, we can make no promises or guarantees regarding data collection on the hyperlinked pages and websites that are not owned by TVC. We try to link only to websites that share our high standards and respect for privacy, but we are not responsible for the content or the privacy practices employed by other websites. We recommend that you read the privacy policy/ statement for each website you visit.

TRADEMARKS

This site contains many trademarks and service marks. All such said items are the property of such respective companies. Access to the TVC web site does not give the right to copy or use any intellectual property of WESCO Distribution, its subsidiaries, or its suppliers.

INFORMATION STORAGE

When you submit personal information at our Website, it goes to TVC on a server located in Pennsylvania, or elsewhere, in the United States. If you are outside of the United States, by submitting personal information to this Website, you are consenting to send that information to the United States for the purposes described in this notice. If you are outside the United States, please note that the United States may have different laws concerning the privacy of personal information than your country of residence. This Website is governed by United States and Pennsylvania law.

INFORMATION SHARING

We DO NOT sell, rent or give your personal information to any non-affiliated third parties, except as described in this notice. We may also share your personal information: (1) to conform to legal requirements or to respond to a subpoena, search warrant, request from law enforcement or other legal process received by our site, whether or not a response is required by applicable law; (2) to enforce our Website’s terms of use or to protect our rights; (3) to protect the safety of the public, our personnel, users of the Website, Members and/or others; and/or (4) as disclosed or notified to you, whether in our terms of use, including, this privacy policy, or otherwise on or in connection with your use of our site. We may also use any information you submit to investigate security breaches or cooperate with authorities pursuant to a legal matter. We may also remove all the personally identifiable information and use the rest for historical, statistical or business planning purposes.

ACCESS

Please do not access this site if you are younger than 13. You may access or change the personal information you have submitted to TVC by logging into your account. Please note that we can only provide access to information you have submitted to TVC from the Website, and that is still in our possession. We cannot identify cookie, browser, or website usage data that you may have generated by visiting the Website. Also, you are on notice that we may not retain your personal information. We may destroy or delete your personal information at any time. In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of TVC or other business transaction, as for example, those involved in a loan or stock offering, information TVC has collected about you may be sold or otherwise transferred to our business partner. At times we conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect information from you on the Internet.

SECURITY

We maintain reasonable physical, electronic and procedural safeguards to protect your personal information and while no data transmission which is wireless or mobile or over the Internet is completely secure, we have and will continue to use commercially reasonable efforts to ensure the protection of your personal information. Unfortunately, no Internet transaction is 100% secure, but we attempt to take reasonable measures to protect your personal information from loss, misuse, alteration or destruction, however, the Website cannot insure or warrant the security of that information. We reserve the right to change this policy. TVC may change this policy at any time, based on the needs of our business or the evolution of our Website. Please check the date at the bottom of this page to see when the policy was last revised. If you are concerned about our use of your personal information, or would like to contact us concerning our use of personal information at this Website, please send an e-mail to sales@tvcinc.com. You have the right to "opt-out" of all future communications by contacting us at sales@tvcinc.com.

POLICY AND TERM CHANGES

TVC reserves the right to make changes to its on-line terms and policies at any time. Such changes will be posted on this site.

QUESTIONS REGARDING OUR PRIVACY POLICY

If you have questions concerning our privacy practices, contact us at: sales@tvcinc.com.

This policy was last updated November 2012.

 
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