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Online Order Policies
Terms of sale are Net 30 (with approved credit), check, wire transfer or credit card (Visa, MasterCard or American Express). For those wishing to apply for Net 30 credit, please contact a sales representative to get a credit application and assist in starting a net account. There is a minimum order amount of $250.
All in-stock orders are shipped FOB Olathe, KS. via our UPS or LTL carrier with charges added to your invoice.
Customers can request shipping by other methods on their own accounts, but they would be responsible for any claims or issues with their carrier.
Please inquire about these options with your sales representative.
Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
Any additional charges for exportation would be the responsibility of the customer. This would include, but is not limited to duties, taxes, and brokerage charges.
DAMAGE OR CLAIMS
Damaged and missing items need to be illustrated on the carrier’s delivery receipt and reported to Satellite Engineering Group immediately upon receipt.
Due to the fragile nature of some of our products (satellite antennas and receivers), the shipments should be opened and thoroughly inspected upon receipt and checked for any possible concealed damage. If damage has occurred, please note on the shipping document and contact Satellite Engineering Group immediately.
A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise.
Please contact Satellite Engineering Group Customer Service Desk (800)932-1555 x6009 to obtain a return authorization.
The customer could be subject to a restock charge and may be responsible for shipping expenses.
RMA numbers are valid for 30 days.
All information that is gathered by this site is held confidential, whether obtained actively or passively. Passive information typically includes your domain name (the site after the @ in your e-mail address). It may also contain additional information. The amount of information sent depends on the settings you have on your web browser; please refer to your browser to learn what information it sends. There are several places where information is actively gathered. When requesting a catalog, the information is used for shipping the catalog or other information that you requested. When placing an order the information is used for billing and shipping. There are times that requests are made for specific catalog information or sample products. Sometimes this information is sent from the manufacturer by our request. We use the information we automatically receive from your web browser, and the information generated by cookies, to see which pages you visit within our Website, which websites you visited before coming to ours, and which website you visit after you leave. TVC can then develop statistics that are helpful to understanding how our Website is used, and how we can continue to improve it to provide a better experience to you, our customer. The personal information you send us is typically used to respond to your inquiries, to process your orders or to allow you to access specific account information.
We may actively obtain site usage information about you by installing a “cookie” on the device utilized to access our Website. Cookies are computer-generated, unique identifiers. By providing each user a unique identifier, we are able to recognize repeat visitors and compile data on how our site is used. Your device can be specially configured to reject cookies; please refer to your browser for more information. Our cookies generate only limited information as described in this notice and do not tell us where you go on the Internet.
ON-LINE ORDERING INFORMATION
OUTSIDE LINKS ON THIS SITE
This site contains many trademarks and service marks. All such said items are the property of such respective companies. Access to the TVC web site does not give the right to copy or use any intellectual property of WESCO Distribution, its subsidiaries, or its suppliers.
When you submit personal information at our Website, it goes to TVC on a server located in Pennsylvania, or elsewhere, in the United States. If you are outside of the United States, by submitting personal information to this Website, you are consenting to send that information to the United States for the purposes described in this notice. If you are outside the United States, please note that the United States may have different laws concerning the privacy of personal information than your country of residence. This Website is governed by United States and Pennsylvania law.
Please do not access this site if you are younger than 13. You may access or change the personal information you have submitted to TVC by logging into your account. Please note that we can only provide access to information you have submitted to TVC from the Website, and that is still in our possession. We cannot identify cookie, browser, or website usage data that you may have generated by visiting the Website. Also, you are on notice that we may not retain your personal information. We may destroy or delete your personal information at any time. In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of TVC or other business transaction, as for example, those involved in a loan or stock offering, information TVC has collected about you may be sold or otherwise transferred to our business partner. At times we conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect information from you on the Internet.
We maintain reasonable physical, electronic and procedural safeguards to protect your personal information and while no data transmission which is wireless or mobile or over the Internet is completely secure, we have and will continue to use commercially reasonable efforts to ensure the protection of your personal information. Unfortunately, no Internet transaction is 100% secure, but we attempt to take reasonable measures to protect your personal information from loss, misuse, alteration or destruction, however, the Website cannot insure or warrant the security of that information. We reserve the right to change this policy. TVC may change this policy at any time, based on the needs of our business or the evolution of our Website. Please check the date at the bottom of this page to see when the policy was last revised. If you are concerned about our use of your personal information, or would like to contact us concerning our use of personal information at this Website, please send an e-mail to firstname.lastname@example.org. You have the right to "opt-out" of all future communications by contacting us at email@example.com.
POLICY AND TERM CHANGES
TVC reserves the right to make changes to its on-line terms and policies at any time. Such changes will be posted on this site.
If you have questions concerning our privacy practices, contact us at: firstname.lastname@example.org.
This policy was last updated November 2012.